Auto Custom Finance Collector II-Louisville, KY

As a collector, you will collect past due amounts on auto finance accounts, working with more difficult accounts (long term delinquent accounts and those not paid as promised.) You will locate and contact customers by telephone and mail, handle moderately difficult skip-trace assignments, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations. You may also help develop restructuring plans to assist clients in resolving delinquency and avoiding repossession of the vehicle. REQUIREMENTS
At least one year of telephone customer contact experience required High school diploma or GED preferred At least one year of collections experience requires, sub-prime experience preferred Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence Excellent analytical, communication, and negotiating skills Ability to work well on a team and focus on results; adaptable and flexible Solid PC experience and typing skills
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V