Assistant Director Project Management (Customer Coordination)

Ernst & Young, a global leader in professional services, is committed to restoring the public’s trust in professional services firms and in the quality of financial reporting. Our 107,000 people in 140 countries pursue the highest levels of integrity, quality, and professionalism in providing a range of sophisticated services centered on auditing, accounting, tax, and transactions. We strive to help all of our people achieve both their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized by organizations such as Fortune, Working Mother, and Training magazine, Ernst & Young continually strives to be a great place to work.
Job Description:
This individual manages IT projects, programs and/or services designed to accomplish broad goals for a specific customer or program. Requires extensive knowledge of the client or program area’s functions, services and system/service delivery life cycle Responsibilities Manage the continual upgrading of procedures and equipment to maintain currency with technological progress, economic change and business needs. Prepare the annual budget and manage expenditures in order to operate within approved budget guidelines. Assist with maintaining strong relationships with customers, and with product, project, and service managers. Assist in monitoring customer satisfaction. Direct the delivery of a series of related projects designed to accomplish a specific program or service by interacting and coordinating the planning process with product, project and/or service managers who are assigned to deliver program-related products and projects. Plan programs, including the assigning resources, establishing deadlines, developing work plans and reporting progress. Assist in issue resolution with clients and product, project, and/or service managers. Acquire and use knowledge of the customer’s line of business, and in the overall IT organization, including the IT organizational structure, services and technology for the development, implementation, and support of IT programs. Assist customers in planning and analyzing program requirements. Manage and implement the updating of cross-functional processes and procedures. Manage the updating of cross-functional policies, processes and procedures. Assist in coordinating activities at all levels of the organization on issues and matters related to the IT program. Indirectly supervise staff members in the development, implementation, and support of applications to meet the client’s business requirements. Global customer coordination. Maintain strong relationships with customers, and with product, project, and service managers. Monitor customer satisfaction. Direct the development and maintenance of project plans, evaluating and reporting on project progress and recommending process improvements when necessary.Ernst & Young LLP, an equal opportunity employer, values the diversity of our work force and the knowledge of our people.
REQUIREMENTS
Qualifications: To qualify, candidates must have: Education: an advanced bachelor’s degree in a related discipline, or equivalent work experience Experience: approximately 8-10 years of experience in project management, telecommunications, and/or technology deployment - direct experience in medium to complex IT management activities, such as application development, networks, systems integration, and business development - approximately 10-12 years of experience in a medium to large IT environment, performing business analysis, sales and marketing, business development, and/or project systems management Skills: advanced training in multiple technology areas excellent project management, interpersonal, client service, communication, and organizational skills sound research and strong analytical skills ability to work and team effectively with clients and other management personnel proficiency in MS Office Suite and Lotus Notes applications, and MS Project 95/98