Account Manager, Analyst

Analyst, Market Basket

U.S. Foodservice™ is one of the largest broadline foodservice distributors in the United States. The company distributes food and related products to over 250,000 customers, including restaurants, healthcare facilities, lodging establishments, cafeterias, schools and colleges. U.S. Foodservice™ markets and distributes more than 43,000 national, private label, and signature brand items and employs more than 29,500 foodservice professionals.

The Analyst is responsible for managing the work flow of market baskets for their accounts by completing themselves and assigning to coordinators. Several systems such as CORES, PRISM, TANDEM, Excel, and Access are utilized in order to process in the most efficient manner. Strong attention to detail is required as each market basket is unique. The Analyst is responsible for building a strong rapport with their customers, as well as obtaining internal support.

Process and maintain the work flow of market baskets for their customers to ensure deadlines are met by coordinating with support staff.

Develop 2 way communication to enhance customer and internal relationships by meeting deadlines, strong proactive communication, prompt responses, and resolving issues. Diplomatically question information provided if not submitted according to standard operating procedures.

Assist by coaching new managers to proper procedures. Pursue concerns when appropriate information is not received.
Responsible for logging and verifying that the market basket information is complete and able to be loaded into the CORES system. Proactively seek if more information is available that will improve our turnaround time.

Verify the accuracy of the worked performed by the Coordinator and Administrator prior to a market basket being sent.

Strong initiative to drive computer enhancements to improve productivity in completing market baskets – always questioning “how can we do this better.” Eye for detail to maintain and update product data base, monthly downloading of contract pricing, and report pricing discrepancies to Greenville.

Strong investigative and decision making skills to determine proper matching of products, resolving data issues, communication with the field to ensure information provided will produce a competitive market basket.

Lead by example by demonstrating a strong work ethic and by completing high volume of market baskets – do what it takes to get the job done.

Team lead to assist with training new employees, enhancing computer skills of department, and answer questions of team regarding product and program specifics.

Maintain and track market basket log. Utilize and analyze information from log to provide statistics that will assist in taking the department to the next level – develop proactive approach.

Work in conjunction with supervisor to enhance the productivity and development of the department by suggesting efficiency improvements, computer enhancements, potential opportunities to grow department, and staff development.
REQUIREMENTS
To perform at a proficient level and be fully qualified, a candidate would be expected to have:

High school graduate; prefer some college or degree

3 years in customer support reporting – will consider recent college graduate with strong analytical and reporting skills

Demonstrate strong written and verbal communication skills, able to multi-task and prioritize.

Analytical background/experience. Strong knowledge of Access, Excel, and Microsoft Office.

Also prefer CORES, PRISM, TANDEM, Data Warehouse (Oracle Discoverer).

Team player, ability to work overtime, strong interpersonal skills, initiative to drive department enhancements and improve productivity.

Strong attendance mandatory.