ASSOCIATE-BILLING/ANCILLARY

At TDS, we provide innovative Voice, Internet, and Entertainment services to rural and suburban communities nationwide, as well as leading-edge business technology. But it's our commitment to each community we serve that truly sets us apart. TDS serves 1 million customers in 30 states.
Employment at TDS is subject to post offer, pre-employment drug testing. EEO/AAP EmployerWorks in partnership with Customer Care, Residential Sales, Business Sales and the other Order Coordination Teams. Their primary point of focus is on business service order generation and various other Billing, Directory and Ancillary related tasks. Excellent communication, problem solving, and telephone skills are a must. This employee must have a high energy level and good decision making skills to appropriately assess and evaluate situations.Initiate and complete service activation and order generation using various programs, such as MetaSolv, SABRE, ACES, NPAC, EDE, E911 Window, CABS , COBRA, INAT, DESI, BMS , Portfolio, SMS, IMA, RSS, AS400,uCommand, On Demand, and the DMS500. Their primary focus is on business orders.
Provide customer support on complex Billing, Directory, Mismatch toll and Toll Free issues, including responding to all mailbox inquiries.
Work with sales team on complex sales orders.
Investigate and resolve customer issues.Enter all Debit/Credit requests into the As400Audit daily, weekly, and monthly reports to ensure correct billing from Qwest.
REQUIREMENTS
Required Qualifications:
Must be able to type 45 + WPM.
1+ year of working experience in data entry OR 1+ year of Telephony experience.
1+ year professional experience utilizing MS Outlook, Excel & Word.
Other Qualifications:
Ability to creatively solve problems with a positive, can-do attitude.
Proven history of working with diverse groups of people to accomplish goals and objectives.
Must show an attention to detail when entering information into the various applications required to perform the job.
Outstanding interpersonal, organizational and communication skills.
Willingness to work and make decisions in a rapidly changing and uncertain environment.
Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time.
Capability to manage own workload while meeting team goals and business needs of the company.
Must have a genuine desire for customer satisfaction.